Massage Envy, the first and by far the largest chain of massage franchises in the country, is a billion-dollar business that promises trustworthy services at an affordable price. “I was following the policy of Massage Envy,” the owner said, “and therefore I thought it was appropriate.” Lawyers would later ask the spa owner and another clinic manager why they would judge an alleged sexual assault victim on her willingness to return to the scene of the crime. The spa decided their allegations weren’t credible, in part because, like Ingram, both women had made them over the phone and wouldn’t return to the spa to discuss the events in person.
One month before Ingram's assault, another woman reported he had touched her breasts.
Three months before Ingram’s assault, one woman told the spa that Deiter had touched her genitals. Two of those women had tried to warn the spa about Deiter before Ingram had, court records show.
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